One Year: Building Structure, Fixtures and Fittings

All Express Portables buildings, including all fixtures and fittings supplied with our portable buildings, are protected by a one-year warranty.

Express Portables will replace faults in the product or workmanship for one year after the customer's delivery date. All disconnection, removal, installation and reconnection of services, fixtures and fittings are at the seller's sole discretion. 

Delivery of replacement fixtures and fittings will be the responsibility of Express Portables if the claim falls within the one-year warranty period.

Exclusion Clauses

• The warranty is void if Express Portables buildings are placed within 15m of saltwater bodies or if the building is directly affected by saltwater.
• Pest control is the responsibility of the owner. Proof of pest control is required when making a claim

Replacements & Repairs

In the event a replacement part/material is sent to the customer or affiliated party by Express Portables, these parts are to be fitted at the customers own expense.

Any repairs or replacements on buildings completed by the customer or tradesperson are at the customers own expense unless agreed by Express Portables in writing.

Storage Fees

If the customer is unable to receive delivery, Express Portables can apply storage fees as follows, and you agree to settle any additional invoices within 24 hours of receipt:

 

• For 20ft units, a storage fee of $35.00 per product per week will apply until delivery or pickup is completed.

• For 40ft units, a storage fee of $75.00 per product per week will apply until delivery or pickup is completed.

• All other products will incur a storage fee of $15.00 per product per week until delivery or pickup is completed.

 

Shelters and Domes

Providing you have fully complied with each of the obligations and requirements outlined in the instruction guide provided by Express Portables, Express Portables will provide to you a 10 year structural warranty. This warranty period will commence from date of delivery, or handover.

If your Shelter or Domes has a faulty part, fitting, or fixture which has been discussed with Express Portables in writing within the manufacturer warranty prior or structural warranty period you must first notify Express Portables in writing  prior to  attempting to fix or replace the faulty part, fitting, or fixture without prior consent from, this may result in the denial of a warranty claim. 

Any replacement parts sent to you from Express Portables or a third party authorised by Express Portables, are to be replaced, fitted or repaired by you (if agreed by Express Portables in writing) or a licensed tradesperson at your own expense.  

 If you have undertaken any modifications, additions or alterations to the Shelter or Domes in any way other that what is within the instruction manual, you will not be eligible for either warranty period offered by Express Portables.  Express Portables will not be liable for any damage nor any warranty claims sustained to the Shelter or Domes from abnormal conditions, flooding, fire, hail, tornado, cyclone, misuse, damage from vehicle accidents or other weather events which causes damage to the structure, or ripping, damage or discolouring/fading of the fabric in any way.  

Express Portables will not be liable for any small dents, scratches, colour variations, damage during installation or fading over time.  

You accept that the Shelter or Domes might have a minor aesthetic imperfections which does not change the overall longevity, use or viability of the product and does not amount to a major failure or defect.