Data Deletion

Privacy Policy

Express Portables Pty Ltd

Last Updated: 12 May 2026

At Express Portables, we are committed to protecting your privacy and handling your personal information responsibly and in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you interact with our website, social media pages, chatbot services, advertisements, or customer support team.

1. Who We Are

Express Portables is an Australian portable building and portable home supplier helping Australians access affordable, high-quality portable buildings nationwide.

We work with homeowners, businesses, and organisations across Australia to provide portable homes, site offices, accommodation solutions, and custom portable buildings designed to suit a wide range of needs.

We also work with trusted third-party platforms and technology providers to help operate our website, customer support systems, marketing, and communications services.

2. What Information We Collect

We may collect personal information including:

  • Full name
  • Email address
  • Phone number
  • Delivery or billing address
  • Business name (if applicable)
  • Facebook or Instagram profile information when interacting through Meta platforms
  • Facebook Messenger or Instagram conversations
  • Website enquiry submissions
  • Quote request information
  • Shopify customer and order information
  • Website analytics and browsing behaviour
  • IP address and device/browser information
  • Marketing preferences and subscription details
  • Customer support interactions
  • Call recordings where applicable

We only collect information that is reasonably necessary for our business operations and customer support.

3. How We Collect Information

We may collect your information when you:

  • Visit our website
  • Submit a contact or quote form
  • Make a purchase or enquiry
  • Subscribe to our email marketing
  • Interact with our advertisements
  • Contact us via phone, email, Facebook, Instagram, or Messenger
  • Use our chatbot services
  • Browse our website using cookies or analytics tools

Information may also be collected automatically through tracking technologies and third-party integrations.

4. How We Use Your Information

We use your personal information to:

  • Respond to enquiries and provide quotes
  • Process orders and customer requests
  • Deliver products and services
  • Provide customer support
  • Improve our website and services
  • Personalise your experience
  • Send marketing communications and promotional offers
  • Analyse website traffic and advertising performance
  • Maintain security and prevent fraud
  • Comply with legal obligations

We may also use automated systems and AI-supported tools to improve response times and customer service experiences.

5. Eddie The Expander (Chatbot & AI Support)

Express Portables uses an AI-powered chatbot called “Eddie The Expander” to help answer frequently asked questions and assist customers through:

  • Website chat
  • Facebook Messenger
  • Instagram messaging
  • Phone support systems where applicable

When interacting with Eddie The Expander, we may collect:

  • Your name
  • Contact details
  • Social media profile information
  • Conversation history
  • Enquiry details

Chatbot conversations may be monitored or reviewed by our staff for training, quality assurance, and customer support purposes.

Please avoid sharing sensitive personal information through chatbot interactions.

6. Marketing & Communications

We may send marketing communications relating to our products, services, promotions, and updates.

We currently use Klaviyo for email and marketing automation services.

You may unsubscribe from marketing communications at any time by:

  • Clicking the unsubscribe link in our emails
  • Replying STOP to SMS messages where applicable
  • Contacting us directly

We will not sell your personal information.